Help Center

Energy Choice allows you to select your electricity provider from competing retail electric providers, giving you the power to choose the best plan for your needs and budget.

Energy choice availability varies by state and region. In deregulated markets, customers can choose their electricity supplier, while in regulated markets, customers must use the local utility.

Fixed rate plans lock in your electricity rate for the contract term, providing price stability. Variable rate plans fluctuate based on market conditions, potentially offering lower rates but with price uncertainty.

An indexed plan ties your electricity rate to a market index, such as natural gas prices or wholesale electricity costs. Rates may fluctuate based on market conditions.

No, your electricity service will continue uninterrupted. Your local utility will automatically become your supplier of last resort, ensuring continuous power delivery.

An energy supplier is a company that generates or purchases electricity and sells it to customers. They compete for your business by offering different rates, terms, and renewable energy options.

Consider your usage patterns, budget, contract length preferences, and renewable energy goals. Compare rates, fees, and terms from multiple providers to find the best fit.

Utilities maintain the power lines, poles, and infrastructure that deliver electricity to your home. They also handle billing, outages, and emergency services regardless of your chosen supplier.

Time-of-Use plans charge different rates based on when you use electricity. Peak hours typically have higher rates, while off-peak hours offer lower rates.

Renewable energy comes from natural sources that are constantly replenished, such as solar, wind, hydroelectric, and geothermal power.

Renewable content refers to the percentage of electricity in a plan that comes from renewable energy sources, helping you support clean energy.

A Renewable Energy Certificate (REC) represents proof that 1 megawatt-hour of electricity was generated from renewable sources and can be sold separately from the electricity itself.

Choose electricity plans that offer 100% renewable energy or specific percentages of green energy. These plans may cost slightly more but support environmental sustainability.

Switching options depend on your current contract. If you're under contract, you may face early termination fees. Month-to-month plans typically allow switching at any time.

Deposit requirements vary by provider and your credit history. Some providers offer no-deposit plans for qualified customers.

Switching typically takes 1-2 billing cycles, though the exact timeline varies by provider and local utility processing times.

No, there's no interruption to your electricity service when switching suppliers. Your local utility maintains the delivery infrastructure.

You typically have a short cancellation period (usually 3-5 days) after enrollment. After that, you're bound by the contract terms.

Only your electricity supplier and billing company change. Your power delivery, outage response, and emergency services remain the same through your local utility.

Compare rates from multiple providers, considering not just the price per kWh but also monthly fees, contract terms, and renewable energy options.

Rate changes depend on your plan type. Fixed-rate plans maintain the same rate for the contract term, while variable-rate plans may change monthly or based on market conditions.

Savings depend on your current rate, usage patterns, and the new plan's terms. Compare your current bill with estimated costs from new providers.

No, your new provider will handle the switch notification process. Your current provider will be automatically notified of the change.

No, reliability is maintained by your local utility regardless of your chosen supplier. All providers use the same delivery infrastructure.

You pay your electricity bill to your chosen retail electric provider, who handles billing and customer service for your electricity supply.

Some plans offer tiered pricing where the rate per kWh changes based on your monthly usage, encouraging energy conservation.

No, your bill includes both electricity supply costs (paid to your provider) and delivery charges (paid to your local utility for infrastructure and services).

Utility fees cover the cost of maintaining power lines, poles, and infrastructure that deliver electricity to your home, plus emergency services and grid maintenance.

High bills can result from increased usage, rate changes, seasonal variations, or inefficient appliances. Review your usage patterns and consider energy-saving measures.

Contact your local utility company for power outages, as they maintain the power lines and infrastructure. They handle all outage restoration and emergency services.

Contact your electricity provider's customer service for billing questions, payment issues, or plan changes. They can help resolve billing disputes and explain charges.

Contact EZ Energy Plans for questions about your electricity plan, billing issues, rate changes, contract terms, or switching to a different plan.